Contact Us

Schedule an Appointment

Schedule an Appointment Family HealthCare Network is proud to now offer secure and convenient scheduling options. You can now schedule your appointment online, by phone or text.

Book Online

New and returning patients can book an appointment by visiting our online appointment center.

Navigation

Dial one of our Navigation Centers to speak directly with one of our Navigation Center Representatives.

Via Text

Secure text messaging is available.

Navigation Center & Texting Service Hours

Tulare / Kings County / Fresno

Monday through Thursday
7:00 am to 8:00 pm

Friday
7:00 am to 7:00 pm

Saturday
7:00 am to 6:00 pm

Sunday
8:00 am to 6:00 pm

Navigation Center
Tulare/Kings County/Fresno
Fresno ACC

Monday – Thursday
7:30am to 8:00pm

Friday
7:30am to 7:00pm

Saturday
7:30am to 6:00pm

Sunday
8:00am to 6:00pm

After Hours Care

If you are in need of non-emergency clinical advice after our regular hours, during evenings, weekends, or holidays, please call 1-800-713-8698 Main and 1-866-583-5190 Fresno ACC, SSC.

Our answering service is available to take your call. We have health professionals available to assist you.

Interpreter services are also available for patients with limited English proficiency or disabilities.

Deaf, Hard of Hearing, Hearing Loss

All hearing and language imparied patients can communicate with Family HealthCare Network through the California Relay Service.

This includes hearing and language impaired patients who request to speak with their provider. Staff will either transfer the call to the provider or generate a clinical message specifying the need to call the patient back through the California Relay Service.

All requests for sign language interpreters should be addressed prior to the date of the appointment to ensure the timely and meaningful provision of interpreter services.

Phone Service:

1-800-735-2929 TTY/VCO/HCO to VOICE
1-800-735-2922 VOICE to TTY/VCO/HCO

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Billing & Finance

Billing Information

We accept a variety of payment options including but not limited to commercial insurance, Covered CA, Medicare, Medicare Advantage plans, Medi-Cal, Managed Care Medi-Cal, and self-payment on a sliding fee scale according to family size and income. Family HealthCare Network contracts with most major Preferred Provider Organizations (PPOs) for services. You are advised to always check with your insurance plan to confirm if Family HealthCare Network is eligible to use your individual health plan.

Patient Billing

Patient billing services at Family HealthCare Network are provided by the billing office. To inquire about a bill you received for medical or dental services, please contact our billing office.

Billing Department Hours

Monday – Friday 8:00 a.m. – 5:00 p.m. (559) 791-7050 If you would like to discuss your statement in person, you are welcome to visit our billing department. Our Billing department is located at our Billing and Financial Services Office at: 305 E. Center Ave. Visalia, CA 93291.

Patient Concerns & Comments

Our goal is to offer you the highest quality service. Your concerns are very important to us and we appreciate your feedback.

We are also interested in hearing about positive experiences with our staff and visits to our health centers. If you have a complaint, concern, or comment regarding your recent experience with us, please fill out the form below or contact (559) 737-4700.

Preferred Language

Name(Required)

First Name Last Name

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Are You Currently a Patient of Family HealthCare Network?(Required)

Yes

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Additional Patient Names

Enter additional patient names (if applicable).

Additional Patient Date of Birth

Please enter the Date of Birth for the additional patient you're inquiring about.

Inquiry Type(Required)

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Patient Complaint

Date of Incident(Required)

FHCN Site Location(Required)

Provider Name

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Patient ID Number

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Other FHCN Staff Member Name(s)

Please enter any additional FHCN Staff Member names related to this complaint (if applicable).

Complaint(Required)

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Non-Patient Fields

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Patient Concerns or Comments

File a complaint with the California Department of Public Health and/or The Joint Commission regardless of whether you use the health center’s grievance process. The phone numbers and addresses for both agencies are listed below:

California Department
of Public Health

1200 Discovery Plaza, Suite 120

Bakersfield, CA 93309

(661) 336-0543

Office of Quality and Patient Safety
The Joint Commission

One Renaissance Blvd.

Oakbrook Terrace, Illinois 60181

(630) 792-5800