Welcome to Family HealthCare Network
Family HealthCare Network is a Federally Qualified Health Center (FQHC). Family HealthCare Network provides quality, integrated primary health care services to all community members who live in Family HealthCare Network’s service area.
Do not use this form to ask clinical questions. We cannot give clinical advice over the web, and this forum is not intended to serve as a substitute for medical care. Talk to your health care team before making changes to medications, diet, or management of a health condition.
How do I make an appointment at Family HealthCare Network?
Family HealthCare Network operates 36 Community Health Centers. To schedule an appointment as a new or existing patient, please follow these steps: Step 1: Contact our Call Center to schedule an appointment. The Tulare/Kings Call Center is open Monday through Friday, 7:00am to 9:00pm and Saturday – Sunday, 8:00am – 5:00pm. The Fresno Call Center is open Monday through Friday 8:00am to 5:00pm. Call our Navigation Call Center at 877-960-3426 (FHCN) – Tulare/Kings or 866-324-6012 – Fresno and select a health center that meets your needs. Step 2: A Call Center Navigator will schedule an appointment for you with a provider of your choosing who best meets your health care needs. Step 3: On the day of your appointment, please bring the following documentation to complete your registration visit:
- Insurance card-for patients who have insurance
- Proof of income
- Proof of address
- Identification such as a driver’s license, passport or other photo identification-for patients who have these documents.
Step 4: Selecting your Primary Care Provider (PCP) and Provider Team Family HealthCare Network is a Patient-Centered Medical Home. At your visit, you will be asked to select a Primary Care Provider (PCP). You will also have access to a health care team to support coordinating your health care needs with a focus on prevention and wellness. Your team will include your Primary Care Provider, a mid-level provider (physician assistant or nurse practitioner), a medical assistant, health educator, a behavioral health provider, a dietician, and other health professionals such as a patient navigator to support your health care goals. When needed, your team will help coordinate your care including referrals, consultations, imaging, and hospitalizations.
How do I cancel an appointment at Family HealthCare Network?
Call your health center at 877-960-3426 (FHCN) – Tulare Kings or 866-324-6012 – Fresno and a Call Center Navigator will help you cancel your appointment. Please call 24 hours in advance for cancellations.
What should I do if I need an appointment right away?
Call your health center at 877-960-3426 (FHCN) – Tulare/Kings or 866-324-6012 – Fresno and a Call Center Navigator will assist you in scheduling a same-day appointment. If you need to be seen after hours, please call Family HealthCare Network’s Call Center and you will be connected with Family HealthCare Network’s 24-hour Nurse Triage Service. If you have an Emergency, dial 911.
How do I pay for services at Family HealthCare Network?
We accept all Covered CA Medical Plans, Medi-Cal, Medical Managed Care, Medicare, most private insurance plans, and we offer a Sliding Fee Scale. If you are uninsured, Family HealthCare Network provides a Sliding Fee Scale that is based on your family size and family income. A Family HealthCare Network representative will assist you to determine the co-pay that best meets your financial needs. The Sliding Fee Scale makes health care affordable for you and your family.
Expect to receive considerate and respectful care. It is the policy of FHCN to provide a welcoming, inclusive environment to all patients and their family members and to not discriminate based on age, sex, race, color, religion, gender (including gender identity and gender expression), sexual orientation, relationship status (including marital or domestic partner status) national origin or ancestry, medical condition, genetic information, or physical or mental disability. Read our full Patient Rights & Responsibilities Policy.
Patients may be accompanied to visits by individuals of their choice. FHCN welcomes all visitors in the accompaniment of our patients, regardless of their relationship status, sexual orientation, gender identity, or gender expression.