Reports to the Director of Patient Accounting. The Billing Clerk performs income eligibility analysis on patients, prepares an submits all claims for services rendered according to established policies and procedures, computes fees and collects payments for services rendered, and posts payments to accounts receivable system, follows up on all correspondence from third party payers, and follows up on outstanding aging accounts. The position requires some specialized training or experience in a medical business office setting.

A High School equivalency diploma and one year experience in a medical setting required. Experience in keeping and reviewing financial records, and knowledge of medical terminology preferred. Skill in communicating with people, and understanding their problems, knowledge of the community and the patients served by the Network. The ability to make arithmetic computations accurately, and the ability to operate an adding machine. Typing ability is helpful. Ability to speak, read and write in English and Spanish useful. Willingness to work evenings and/or weekends.

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Reports to the Director of Patient Accounting. The Billing Clerk performs income eligibility analysis on patients, prepares an submits all claims for services rendered according to established policies and procedures, computes fees and collects payments for services rendered, and posts payments to accounts receivable system, follows up on all correspondence from third party payers, and follows up on outstanding aging accounts. The position requires some specialized training or experience in a medical business office setting.

A High School equivalency diploma and one year experience in a medical setting required. Experience in keeping and reviewing financial records, and knowledge of medical terminology preferred. Skill in communicating with people, and understanding their problems, knowledge of the community and the patients served by the Network. The ability to make arithmetic computations accurately, and the ability to operate an adding machine. Typing ability is helpful. Ability to speak, read and write in English and Spanish useful. Willingness to work evenings and/or weekends.

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The Call Center Representative (CCR) serves as the focal point for the appointment system and ensuring access for our patients to FHCN The Call Center Representative is responsible for receiving and screening incoming appointment calls to the Network and must be able to make a determination on how to best respond to caller’s needs. The position requires a person with an excellent telephone voice; with a pleasant, positive, personal approach in interacting with the public. Must be able to function in a fast paced environment and handle multiple tasks.

Requires a high school or equivalency diploma and at least one year of experience in a health care setting. Also requires medical terminology knowledge, computer experience, excellent telephone etiquette and customer service skills, good organizational skills, typing speed of 30-40 wpm, the ability to provide documentation using proper grammar, spelling and punctuation. Must be willing to work evenings and/ or weekends and must be able to communicate effectively in both English and Spanish. Must work well in a team environment.

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The Call Center Representative (CCR) serves as the focal point for the appointment system and ensuring access for our patients to FHCN The Call Center Representative is responsible for receiving and screening incoming appointment calls to the Network and must be able to make a determination on how to best respond to caller’s needs. The position requires a person with an excellent telephone voice; with a pleasant, positive, personal approach in interacting with the public. Must be able to function in a fast paced environment and handle multiple tasks.

Requires a high school or equivalency diploma and at least one year of experience in a health care setting. Also requires medical terminology knowledge, computer experience, excellent telephone etiquette and customer service skills, good organizational skills, typing speed of 30-40 wpm, the ability to provide documentation using proper grammar, spelling and punctuation. Must be willing to work evenings and/ or weekends and must be able to communicate effectively in both English and Spanish. Must work well in a team environment.

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Provides individualized diabetes self-management education/ training to individuals and groups according to the Scope of Practice, Standards of Practice, and Standards of Professional performance for Diabetes Educators (AADE, 2005).

CA licensed Registered Nurse and Certified Diabetes Educator

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The Clinic Manager has management responsibility in supervising a health center, including the implementation and evaluation of all functions within the unit. (S)He works under general supervision, and is expected to utilize independent judgment and discretionary decision-making in addressing priorities established in the departmental unit. Has primary responsibility for support staff in site audits including but not limited to Joint Commission and healthcare plans, etc. Ensures that customer service is at the highest level possible; monitoring all aspects of patient visit closely. This position requires strong supervisory skills. The position requires specialized management education and experience. Job performance will be evaluated on the basis of the achievements of the departmental unit and individual performance.

Bachelor’s Degree in a health related field preferred or minimum five (5) years supervisory experience in an ambulatory or community health care setting. Candidate must possess thorough knowledge of Health Care Administration and Human Resources Management. Must have demonstrated experience in working with, and have knowledge of the medical community and provider systems. Experience in managing multiple departments and staff is preferred. Knowledge in Radiological Technology is desired. Must be well organized, self directed, team oriented and have demonstrated leadership abilities. Must have the ability to establish and maintain effective working relationships with staff, community, agency representatives and clients. Excellent communication skills, written and oral and excellent problem solving techniques required. Must work well with others and be expedient and timely in carrying out tasks. Must demonstrate computer skills including Micro-Soft Office (Work, Excel, Outlook) 98 or higher. Must maintain a current CPR Card. Bilingual in English and Spanish is preferred.

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The Clinic Supervisor is responsible to the Clinic Manager II as assigned. She/he will be responsible for the direct supervision of all Patient Care Associates, Patient Representatives, and Data Entry staff. She/he will ensure that all assigned areas are safely managed and well organized. Has primary responsibility for support staff in site audits including but not limited to Joint Commission and healthcare plans, etc. Ensures that customer service is at the highest level possible; monitoring all aspects of patient visit closely. This position requires excellent customer service, analytical, and basic mathematical skills, medical terminology and strong supervisory skills. Ability to work in team oriented environment required.

Minimum of Associates Degree or five (5) years clinical background as Certified Medical Assistant required. Previous supervisory experience preferred. Experience in an ambulatory or community health care setting preferred. Experience in front/back office required. Bilingual in English and Spanish preferred. Computer skills required.  Individual must maintain a high degree of professionalism, be well organized and customer-service oriented.  Must demonstrate the ability to make independent decisions, take appropriate action and follow tasks through to completion.  Maintains a cooperative working relationship with staff at all times.

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The Clinic Supervisor is responsible to the Clinic Manager II as assigned. She/he will be responsible for the direct supervision of all Patient Care Associates, Patient Representatives, and Data Entry staff. She/he will ensure that all assigned areas are safely managed and well organized. Has primary responsibility for support staff in site audits including but not limited to Joint Commission and healthcare plans, etc. Ensures that customer service is at the highest level possible; monitoring all aspects of patient visit closely. This position requires excellent customer service, analytical, and basic mathematical skills, medical terminology and strong supervisory skills. Ability to work in team oriented environment required.

Minimum of Associates Degree or five (5) years clinical background as Certified Medical Assistant required. Previous supervisory experience preferred. Experience in an ambulatory or community health care setting preferred. Experience in front/back office required. Bilingual in English and Spanish preferred. Computer skills required.  Individual must maintain a high degree of professionalism, be well organized and customer-service oriented.  Must demonstrate the ability to make independent decisions, take appropriate action and follow tasks through to completion.  Maintains a cooperative working relationship with staff at all times.

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The Clinic Supervisor is responsible to the Clinic Manager II as assigned. She/he will be responsible for the direct supervision of all Patient Care Associates, Patient Representatives, and Data Entry staff. She/he will ensure that all assigned areas are safely managed and well organized. Has primary responsibility for support staff in site audits including but not limited to Joint Commission and healthcare plans, etc. Ensures that customer service is at the highest level possible; monitoring all aspects of patient visit closely. This position requires excellent customer service, analytical, and basic mathematical skills, medical terminology and strong supervisory skills. Ability to work in team oriented environment required.

Minimum of Associates Degree or five (5) years clinical background as Certified Medical Assistant required. Previous supervisory experience preferred. Experience in an ambulatory or community health care setting preferred. Experience in front/back office required. Bilingual in English and Spanish preferred. Computer skills required.  Individual must maintain a high degree of professionalism, be well organized and customer-service oriented.  Must demonstrate the ability to make independent decisions, take appropriate action and follow tasks through to completion.  Maintains a cooperative working relationship with staff at all times.

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The Interface Analyst reports directly to the Network Administrator Supervisor. Technical expert in one or more highly specialized phases of software systems programming. Responsible for program design, coding, testing, debugging and documentation. Provides technical expertise in a variety of complex computer system projects with a primary focus on the reliable and efficient exchange of data between disparate systems and applications. Responsible for the development, testing and ongoing maintenance for new and existing enterprise computer application interfaces. Provides technical support as a member of system selection / implementation teams, ensuring that new systems have the necessary components to allow efficient data exchange with existing enterprise applications. Responsible for applications dealing with the overall operating system, sophisticated file maintenance routines and interfaces between major systems. Performs quality assurance review and/or new and existing software product evaluations. Responsible to ensure adherence to industry and Family HealthCare Network standards and established Best Practices. Combines knowledge of multiple platforms, applications development, local and wide area networks and packaged software to ensure system-wide application integration. Competent to work at an intermediate technical level of all phases of HL7 real-time and batch application interfaces across disparate hardware platforms. Works after hours and/or weekends to meet the demand of projects or implementation schedules.

ESSENTIAL SKILLS, EXPERIENCE, EDUCATION/TRAINING: Required: • Bachelor degree in Computer Science, Programming or Information Systems. Or knowledge equivalent to that, which normally would be acquired by completing a four-year college degree program. • In addition to degree, at least one year of related and progressively more responsibility or expansive work experience in developing computer application interfaces, including technical support and documentation. • Experience with and knowledge of UNIX and Windows operating systems. • Experience with application integration / HL7 interfaces. • Scripting languages and C/C++/C+++ / Visual Basic programming skills preferred. • Experience using the standard Health Care interface protocol HL7. HL7 certification a plus. • Healthcare experience is a plus. Desired: • Completion or progress towards completion of a Microsoft Certification. • Demonstrated ability to quickly troubleshoot and respond in a rapidly changing environment. • Willingness to work after hours and/or weekends to meet the demand of projects or implementation schedules. • Willingness to travel periodically for training and conferences. • Strong commitment to customer service and quality improvement. • Demonstrated ability to interact with many people of differing professional levels; to be involved in multiple projects simultaneously, and to succeed in an environment of competing priorities. • Demonstrated project management, oral and written communication, problem identifying and solving, and customer relations' skills (PMI certification a plus). .

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The MA serves as a member of the Provider Team, and is responsible for numerous aspects of the patient visit. The MA serves as a lead in the back and front office. The MA uses his/her skills to facilitate patient access order to assure FHCN’s standards of customer service are met. In addition, the MA serves as a mentor for newly hired staff.

Incumbent must possess a high school diploma or equivalency, be certified as a Medical Assistant and be certified to do veni-puncture and injections. MA Certification from a teaching institute or from a medical doctor will be considered. One year of experience performing front and back office MA duties preferred. Requires computer skills; including Word, Excel, Outlook. Bilingual preferred. Incumbent must perform a skill proficiency exam, and CLIA Waived exam within 30 days of employment and annually thereafter. Must possess leadership attributes and be able to train other staff members.

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The MA serves as a member of the Provider Team, and is responsible for numerous aspects of the patient visit. The MA serves as a lead in the back and front office. The MA uses his/her skills to facilitate patient access order to assure FHCN’s standards of customer service are met. In addition, the MA serves as a mentor for newly hired staff.

Incumbent must possess a high school diploma or equivalency, be certified as a Medical Assistant and be certified to do veni-puncture and injections. MA Certification from a teaching institute or from a medical doctor will be considered. One year of experience performing front and back office MA duties preferred. Requires computer skills; including Word, Excel, Outlook. Bilingual preferred. Incumbent must perform a skill proficiency exam, and CLIA Waived exam within 30 days of employment and annually thereafter. Must possess leadership attributes and be able to train other staff members.

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The MA serves as a member of the Provider Team, and is responsible for numerous aspects of the patient visit. The MA serves as a lead in the back and front office. The MA uses his/her skills to facilitate patient access order to assure FHCN’s standards of customer service are met. In addition, the MA serves as a mentor for newly hired staff.

Incumbent must possess a high school diploma or equivalency, be certified as a Medical Assistant and be certified to do veni-puncture and injections. MA Certification from a teaching institute or from a medical doctor will be considered. One year of experience performing front and back office MA duties preferred. Requires computer skills; including Word, Excel, Outlook. Bilingual preferred. Incumbent must perform a skill proficiency exam, and CLIA Waived exam within 30 days of employment and annually thereafter. Must possess leadership attributes and be able to train other staff members.

Apply

The MA serves as a member of the Provider Team, and is responsible for numerous aspects of the patient visit. The MA serves as a lead in the back and front office. The MA uses his/her skills to facilitate patient access order to assure FHCN’s standards of customer service are met. In addition, the MA serves as a mentor for newly hired staff.

Incumbent must possess a high school diploma or equivalency, be certified as a Medical Assistant and be certified to do veni-puncture and injections. MA Certification from a teaching institute or from a medical doctor will be considered. One year of experience performing front and back office MA duties preferred. Requires computer skills; including Word, Excel, Outlook. Bilingual preferred. Incumbent must perform a skill proficiency exam, and CLIA Waived exam within 30 days of employment and annually thereafter. Must possess leadership attributes and be able to train other staff members.

Apply

The MA serves as a member of the Provider Team, and is responsible for numerous aspects of the patient visit. The MA serves as a lead in the back and front office. The MA uses his/her skills to facilitate patient access order to assure FHCN’s standards of customer service are met. In addition, the MA serves as a mentor for newly hired staff.

Incumbent must possess a high school diploma or equivalency, be certified as a Medical Assistant and be certified to do veni-puncture and injections. MA Certification from a teaching institute or from a medical doctor will be considered. One year of experience performing front and back office MA duties preferred. Requires computer skills; including Word, Excel, Outlook. Bilingual preferred. Incumbent must perform a skill proficiency exam, and CLIA Waived exam within 30 days of employment and annually thereafter. Must possess leadership attributes and be able to train other staff members.

Apply

The MA serves as a member of the Provider Team, and is responsible for numerous aspects of the patient visit. The MA serves as a lead in the back and front office. The MA uses his/her skills to facilitate patient access order to assure FHCN’s standards of customer service are met. In addition, the MA serves as a mentor for newly hired staff.

Incumbent must possess a high school diploma or equivalency, be certified as a Medical Assistant and be certified to do veni-puncture and injections. MA Certification from a teaching institute or from a medical doctor will be considered. One year of experience performing front and back office MA duties preferred. Requires computer skills; including Word, Excel, Outlook. Bilingual preferred. Incumbent must perform a skill proficiency exam, and CLIA Waived exam within 30 days of employment and annually thereafter. Must possess leadership attributes and be able to train other staff members.

Apply

The MA serves as a member of the Provider Team, and is responsible for numerous aspects of the patient visit. The MA serves as a lead in the back and front office. The MA uses his/her skills to facilitate patient access order to assure FHCN’s standards of customer service are met. In addition, the MA serves as a mentor for newly hired staff.

Incumbent must possess a high school diploma or equivalency, be certified as a Medical Assistant and be certified to do veni-puncture and injections. MA Certification from a teaching institute or from a medical doctor will be considered. One year of experience performing front and back office MA duties preferred. Requires computer skills; including Word, Excel, Outlook. Bilingual preferred. Incumbent must perform a skill proficiency exam, and CLIA Waived exam within 30 days of employment and annually thereafter. Must possess leadership attributes and be able to train other staff members.

Apply

The MA serves as a member of the Provider Team, and is responsible for numerous aspects of the patient visit. The MA serves as a lead in the back and front office. The MA uses his/her skills to facilitate patient access order to assure FHCN’s standards of customer service are met. In addition, the MA serves as a mentor for newly hired staff.

Incumbent must possess a high school diploma or equivalency, be certified as a Medical Assistant and be certified to do veni-puncture and injections. MA Certification from a teaching institute or from a medical doctor will be considered. One year of experience performing front and back office MA duties preferred. Requires computer skills; including Word, Excel, Outlook. Bilingual preferred. Incumbent must perform a skill proficiency exam, and CLIA Waived exam within 30 days of employment and annually thereafter. Must possess leadership attributes and be able to train other staff members.

Apply

The MA serves as a member of the Provider Team, and is responsible for numerous aspects of the patient visit. The MA serves as a lead in the back and front office. The MA uses his/her skills to facilitate patient access order to assure FHCN’s standards of customer service are met. In addition, the MA serves as a mentor for newly hired staff.

Incumbent must possess a high school diploma or equivalency, be certified as a Medical Assistant and be certified to do veni-puncture and injections. MA Certification from a teaching institute or from a medical doctor will be considered. One year of experience performing front and back office MA duties preferred. Requires computer skills; including Word, Excel, Outlook. Bilingual preferred. Incumbent must perform a skill proficiency exam, and CLIA Waived exam within 30 days of employment and annually thereafter. Must possess leadership attributes and be able to train other staff members.

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The Senior Accountant is a “hands on” working manager of the Finance department. Responsible for general accounting, finance, accounts payable, payroll and grant reporting. The Senior Accountant provides direct supervision to the Accounting Manager, Financial Analysts, and Payroll Manager. The position is exempt, and requires individual initiative.

A Bachelors Degree in accounting or finance. A minimum of five years experience in accounting, preferably in the healthcare field. Management or supervisory experience required. CPA or MBA preferred. Must have computer experience with Microsoft applications (Excel, Access, Word, Power Point, etc.). Must be attentive to detail, with strong written and oral communication skills. Must be able to work in a team-oriented environment. Independent thinking and initiative is required. Must be able to work independently with minimal supervision.

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